FAQs

Simply click the "Upload Car" button, fill in the basic vehicle information, and upload clear photos. After uploading, our professional team will manually review it to ensure your vehicle is displayed to its best advantage.

Once uploaded and approved, your car will typically be listed on our platform within 24 hours, ready to be viewed by buyers across Australia.

Uploading car photos is free. We provide every user with a free display opportunity to help increase your car's exposure.

When you complete a transaction with a buyer through the platform, we charge a certain percentage of the transaction commission. The specific commission rate will be calculated based on your car's price before the transaction is successful.

We recommend uploading high-quality photos and detailed information. The platform also offers value-added services, such as premium promotion, to help increase your exposure.

If you need to modify your car information or photos, please contact the customer support team and we will assist you with the changes.

Once a buyer is interested in your vehicle and initiates a transaction, the platform will provide you with a secure transaction channel. All transaction processes will be conducted through our platform, and we ensure transaction security to help both parties reach an agreement.

Yes, our platform provides secure payment and transaction processes. All funds are handled through the platform, ensuring the interests of both buyers and sellers are protected.

The platform will charge a percentage-based commission upon successful completion of the transaction. The specific commission rate will be communicated to you in advance when you upload your car and upon transaction completion, ensuring full transparency.

No, our services are available to users across Australia. No matter where you are in Australia, you can use our platform to upload and trade cars.

To ensure accurate car information and attract buyers, we need you to provide the following:

• Clear car photos: Including exterior, interior, and dashboard.
• Basic car information: Such as make, model, year, mileage, color, and condition.
• Vehicle certification documents: For example, vehicle registration, maintenance records, accident reports (if any).
• Contact information: Including your name, phone number, and email address.
• Price: The price you wish to sell the car for.

Our platform team will assist both parties, facilitating transactions through methods like in-person meetings or logistics to ensure smooth completion.

When the vehicle arrives at the pickup location, please inspect its exterior for scratches according to the vehicle delivery receipt provided by logistics. If there are no scratches, you may sign for it.

We also recycle cars of any brand and age. We will offer you a price based on market conditions. You can drive to our location, or we can arrange a door-to-door inspection. Our service covers all of Australia. We can pay first, and once you receive the payment, we will pick up the car, making your car selling experience safer.

Our platform provides certain after-sales service guarantees to ensure the rights and interests of both buyers and sellers are protected after a transaction.

• Product Quality Issues: If the car received by the buyer does not match the description or has quality issues, the buyer can submit an after-sales request to the platform within 7 days of receiving the item. The platform will coordinate a resolution based on the actual situation, including but not limited to returns, exchanges, or repair services.
• Return and Exchange Policy: If the product has serious quality issues (such as undisclosed vehicle malfunctions or accidents, etc.), the buyer has the right to request a return or exchange. The conditions and procedures for returns and exchanges will be handled by the platform according to the agreement between both parties.
• After-Sales Guarantee Period: Our after-sales guarantee period is 30 days after the completion of the transaction. Within the guarantee period, if the buyer discovers issues with the car, they can apply for platform intervention to investigate the issue and provide solutions. During the guarantee period, the platform will assist both parties in coordination.
• How do buyers submit an after-sales request? Buyers can submit a problem description through the platform's "After-Sales Service" page and provide relevant evidence (such as photos, videos, etc.). Upon receiving the request, the platform will communicate with the buyer and seller as soon as possible to ensure the issue is properly addressed.
• How are after-sales disputes handled? If both parties cannot reach a consensus during after-sales processing, the platform will provide arbitration services. We will handle the matter impartially based on the evidence provided, ensuring that the rights of each party are respected. If necessary, the platform will make a final decision based on the transaction terms.
• Vehicle Repair or Restoration: If the buyer needs to repair or restore the car within the after-sales period, all repair costs will be borne by the buyer or seller depending on the specific circumstances, and the platform will assist both parties in reaching a consensus.

After all after-sales requests are submitted, we will do our best to respond within 48 hours and communicate with relevant parties. Complex issues may require more time, but we promise to do our utmost to resolve problems within a reasonable timeframe.